Return and Refund Policy

At SITARE, we want you to feel confident when ordering from us. If you're not satisfied with your purchase, you may request a refund within 120 days of your purchase.

120-Day Refund Guarantee

If the SITARE Multi Balm isn't right for you, contact us within 120 days of your purchase at support@shopsitare.com to request a refund.

We aim to keep the process simple and straightforward.

How to Request a Refund

To request a refund, email support@shopsitare.com with:

• Your order number

• The email address used to place your order

• A brief description of your request

Our team will review your request and provide the next steps.

Refunds

Once your refund is approved, the refund will be issued to your original payment method. Depending on your payment provider or bank, it may take several business days for the funds to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us at support@shopsitare.com as soon as possible so we can help resolve the issue.

Contact Us

For questions about returns or refunds:

Email: support@shopsitare.com

Support Hours: Monday – Sunday, 7am – 5pm